Refund policy

This Return & Refund Policy applies to all purchases made through https://lamnis.com/ ("Website") and is operated by LAMNIS, managed by Pooja Gupta ("we", "our", "us").

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1. Return, Exchange & Replacement Policy

We maintain a strict policy for all products sold through our Website:

❌ No Return
❌ No Exchange
❌ No Replacement

Once an order has been successfully placed and delivered, it shall not be eligible for return, exchange, or replacement under any circumstances.

Customers are advised to carefully review product descriptions, specifications, pricing, quantity, and other relevant details before placing an order.

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2. Refund Policy

Refunds will be provided only in the following circumstance:

✅ Duplicate Transaction

If a customer is charged more than once for the same order due to a technical issue, payment gateway error, banking error, or duplicate payment:

- The duplicate transaction will be verified by our team.
- Upon successful verification, the excess amount will be refunded.
- The refund will be processed and credited back to the original payment method used for the transaction within 7–10 business days, depending on the bank or payment gateway.

No refunds shall be provided for any reason other than a verified duplicate transaction.

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3. Non-Refundable Cases

Refunds will not be provided for:

- Change of mind after purchase
- Incorrect product selection by the customer
- Personal preference issues
- Delivery delays caused by courier or logistics partners
- Refusal to accept delivery
- Any request other than a verified duplicate transaction

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4. Refund Request Procedure

For duplicate transaction refund requests, customers must provide:

- Order ID
- Transaction ID
- Payment proof
- Contact details

Requests can be submitted to:

📧 qm2452012@gmail.com
📞 +91 63065 42480

Raise a request by 24hrs of the duplicate payment completed to get the refunds.

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5. Contact Information

LAMNIS
Managed by Pooja Gupta

📞 +91 63065 42480
📧 qm2452012@gmail.com
🌐 https://lamnis.com

Registered Address:
No. 18, Boyas Garden, Anna Saalai,
Anna Saalai Road, Lucknow,
Uttar Pradesh – 226018, India

For refund-related queries, customers may contact us using the details above.